Refund & Credit Policy

Short version: if a lead you unlocked doesn't hold up, you don't pay for it. We put the full price back in your getLeads balance straight away. Prefer the money back? Ask within 30 days and we refund the card or M-Pesa you paid with.

1. What counts as a failed lead

A lead fails if, when you unlock it or when you report it:

• the company can't be found, or is closed, dissolved, struck off, or in liquidation or administration;
• its website is dead or belongs to someone else;
• it is a duplicate of a lead you already bought;
• a LinkedIn link we showed you doesn't open or names another company.

LinkedIn is an optional signal, not a requirement: a lead without a LinkedIn page is not a failed lead.

AI-written suggestions (roles, opening lines, signals) are not part of this check.

2. What happens

• Automatic credit. When our check finds a failed lead, we credit its full unlock price to your wallet and tell you why.
• Report a lead. If you find a problem we missed, use Report this lead within 30 days of the unlock. We review it and, if it fails, credit it.
• Cash instead of credit. For leads you paid for with paid credit, you can choose Refund to card/M-Pesa instead on the notice, or email info@getleads.site, within 30 days of the unlock. We refund the original payment method. Card refunds usually take 3–10 working days; mobile-money refunds may take longer because they go through Paystack support.
• Credit follows the money. A lead unlocked with bonus, free or referral credit comes back as the same kind of credit. That credit has no cash value.

3. Unused balance

• Credits last 12 months from the top-up (or grant) they came from.
• Unused paid balance is refunded if we close your account for a reason other than fraud or abuse, or if we close the service.
• You may also ask for a refund of a top-up you have not used at all within [UNUSED TOP-UP REFUND WINDOW, e.g. 14 days] of paying.

4. Payment problems

If you were charged twice or charged but got no credit, email info@getleads.site with the payment reference. We will fix it or refund it. Please contact us before opening a chargeback; a chargeback reverses the whole top-up and may freeze the account while it is reviewed.

5. Your legal rights

Nothing here limits your rights under the Consumer Protection Act 2012 or any other law that applies to you.

6. Contact

info@getleads.site · getLeads, Nairobi, Kenya